​CUSTOMER SERVICE

We offer nationwide delivery with an estimated delivery time of 1-5 days for all provinces and cities in Vietnam.  For customers in Ho Chi Minh City, we also provide instant or same-day delivery options. Delivery fees will be calculated based on third-party rates.

Giao Hang Tiet Kiem (GHTK) is currently the official domestic delivery partner of Cum Shop. After the order is confirmed, the shipping code will be sent to your email. You can look up your order at https://i.ghtk.vn/

Your privacy is our top priority. All customer information is strictly confidential. To ensure discretion, your orders are packaged in plain paper boxes with a generic description like "clothing" or "accessories." No product details are visible on the packaging. The shop name, "Clothing accessories," provides no specific product information."

For direct assistance, please contact our hotline at 0933319942.

We offer a 1-for-1 product warranty for items found defective due to the manufacturer's fault, such as incorrect functionality or product description, or if the wrong item was sent. This warranty is valid for one month from the date you receive your order and excludes discontinued items.​ Returns are not accepted for other reasons. ​

To facilitate a smooth return process in case of a defective product, please record a video of the unboxing and product testing. Additionally, keep the original packaging, accessories, and manual. Return Process: Customer Initiates Return: The customer sends the defective product back to Cum Shop. Shop Inspection: We inspect the returned product for defects within 7 days of receipt. Product Replacement or Return: If the product is confirmed as defective, we will send a replacement at no cost to the customer within 3 business days. If the product is found to be in good condition, the customer will be responsible for the return shipping cost, and the product will be returned within 3 business days. Note: To ensure a successful return, please contact our customer support at 0933319942 (Hotline, Zalo, WhatsApp) before sending the product back. By following these steps, we aim to resolve product issues efficiently.